Frequently Asked Questions

Why do I need to text or email my receipt after paying?

Because payments are processed directly through bank transfers and payment apps, sending us a quick screenshot of your payment receipt along with your Order Number helps our support team manually verify your funds instantly. This guarantees your order is processed quickly without any unnecessary holding time.

How long do I have to complete my payment after placing an order?

To reserve inventory for you, we request that all payments be submitted within 24 hours of placing your order. Orders without payment confirmation after 24 hours may be automatically canceled so the reserved items can be released back to our inventory for other customers.

What should I write in the payment memo or notes section?

Please write only your Order Number in the note field when transferring funds through Zelle or Cash App. Avoid referencing bike models or commercial terms in the note section, as keeping it limited to your Order Number ensures the smoothest and fastest processing possible.

How long does it take for my order to ship after sending payment proof?

Once you text or email your receipt to us, our team typically verifies your transaction within two to four business hours. After your payment is verified, your order is immediately processed for packing and shipping, and a tracking link will be sent directly to your email or text.

What should I do if I run into any issues during payment?

If you encounter any issues while completing your transfer or if you accidentally send your payment without your order details, please reach out to our team immediately by phone or email with your Order Number. We are always here to help ensure your purchase goes smoothly!

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